We want you to have a positive shopping experience when purchasing from our website. This Return & Refund Policy explains how returns, exchanges, refunds, and order-related issues are handled for purchases made through our online store.

Please review this policy carefully before placing an order.

1. General Return Policy

We understand that an item may not always be the right choice after you receive it. If you would like to return an item, please contact us through the contact method available on our website before sending anything back.

Return requests may be reviewed based on the circumstances of the order, the condition of the item, and the applicable requirements of this policy.

Please do not send products back without first contacting us and receiving return instructions.

Unauthorized returns may not be processed correctly and may result in delays.

2. Eligibility for Returns

To be considered for a return, an item should generally:

  • Be purchased directly through our website
  • Be in its original condition
  • Be unworn
  • Be unused
  • Not have been washed
  • Not have been altered, modified, or damaged after delivery
  • Retain applicable original tags, labels, or packaging where provided
  • Be returned in a condition suitable for resale

Items that have been worn, washed, altered, damaged, stained, or otherwise used may not qualify for a return.

For clothing, customers should take reasonable care when trying on products. Please avoid removing applicable tags or exposing garments to substances that may affect their condition before deciding whether to keep them.

3. Items That May Not Be Eligible for Return

Certain circumstances may prevent an item from being accepted for return.

A return may be declined if the product:

  • Shows signs of wear
  • Has been washed
  • Has been damaged after delivery
  • Has been altered or modified
  • Has stains, odors, makeup marks, or other signs of use
  • Is missing applicable original tags or labels
  • Is returned without the required order information
  • Was damaged as a result of improper handling after delivery
  • Does not meet the applicable return requirements

The final eligibility of a returned item will be determined after the item has been reviewed.

4. Return Request

If you wish to return an item, please contact us through the contact method available on our website.

When submitting a return request, please provide sufficient order information to help us identify the purchase and understand the reason for the request.

Depending on the situation, we may request additional information regarding the item or order before providing return instructions.

Please wait for return instructions before shipping the product back.

5. Return Authorization

A return must be properly arranged before the item is sent back.

After receiving your request, we may review:

  • Order information
  • Product information
  • Reason for the return
  • Condition of the product
  • Other information reasonably necessary to determine whether the return can be accepted

If the return is approved, we will provide the applicable return instructions.

The customer should follow the provided instructions carefully.

6. Condition of Returned Clothing

Because our products are clothing items, returned products must be handled carefully.

Before returning an item, please make sure that:

  • The garment has not been worn
  • The garment has not been washed
  • The garment has not been altered
  • The garment is free from stains and damage
  • Any applicable tags remain attached
  • The item is securely packaged for return

Customers are responsible for ensuring that returned products are appropriately packaged to reduce the risk of damage during return transportation.

7. Exchanges

If you would like to exchange an item for another size, color, or product, please contact us before returning the original item.

Exchange availability may depend on product availability and other circumstances.

An exchange cannot be guaranteed if the requested replacement item is unavailable.

If an exchange cannot be accommodated, another appropriate resolution may be offered where applicable.

8. Incorrect Item Received

If you receive an item that does not match your order, please contact us as soon as reasonably possible.

Please provide relevant order information and details describing the issue.

We will review the order and determine the appropriate resolution.

Where an incorrect item is confirmed, an appropriate solution may include replacement, exchange, or another resolution depending on the circumstances.

9. Damaged Items

If an item arrives damaged, please contact us as soon as possible after delivery.

Please keep the damaged product and its original packaging until the matter has been reviewed, as the packaging may be relevant when determining whether the damage occurred during transportation.

We may request information or supporting details about the damage in order to evaluate the situation.

If the damage is confirmed, we will determine an appropriate resolution based on the circumstances.

10. Defective Products

If you believe that an item has a manufacturing defect or another product-related issue, please contact us through the contact method available on our website.

The issue may be reviewed based on:

  • The nature of the reported defect
  • The condition of the product
  • How the product was used
  • The order information
  • Other relevant circumstances

Normal wear and tear, accidental damage, improper care, or damage caused after delivery may not be considered a product defect.

11. Refunds

If a refund is approved, the refund will generally be issued using the applicable original payment method, where possible.

The timing for the funds to appear in your account may depend on the payment provider, financial institution, or payment method used for the original purchase.

We cannot control the processing time of a third-party payment provider or financial institution after a refund has been initiated.

12. Refund Review

Returned items may need to be reviewed before a refund is approved.

After the returned product is received, we may verify:

  • Whether the returned item corresponds to the original order
  • The condition of the product
  • Whether the item meets the return requirements
  • Whether any applicable tags or packaging remain intact
  • Whether there are signs of use, washing, alteration, damage, or other conditions affecting eligibility

A refund will only be processed after the return has been reviewed and accepted where applicable.

13. Partial Refunds

In certain circumstances, a returned item may not qualify for a full refund.

This may occur when:

  • The product has been used
  • The product has been washed
  • The product has been damaged
  • The product has been altered
  • The product is missing applicable components, tags, or packaging
  • The product’s condition has been materially changed after delivery

Any applicable refund amount will be determined based on the condition of the returned item and the circumstances of the return.

14. Shipping Costs for Returns

Return shipping arrangements and any applicable return shipping costs may depend on the reason for the return and the circumstances of the order.

Customers should not send a return before receiving applicable instructions.

Where a return is requested because a customer has changed their mind, selected an unsuitable option, or otherwise no longer wants the item, the customer may be responsible for applicable return shipping costs unless otherwise stated.

Where an item is confirmed to have been incorrectly supplied or damaged or defective due to an issue for which we are responsible, the applicable return arrangements may be handled differently.

15. Original Shipping Charges

Shipping charges associated with the original order may not always be refundable.

Whether original shipping charges are refundable may depend on the reason for the return, applicable requirements, and the circumstances of the order.

16. Return Shipping Risk

Customers are responsible for ensuring that returned products are securely packaged and sent according to the return instructions provided.

We recommend keeping any applicable return shipping receipt or tracking information until the return has been completed.

We may be unable to process a return if the returned package cannot be located or if insufficient information is available to identify the shipment.

17. Refund Timing

After an approved refund has been initiated, the time required for the refund to appear in your account may vary.

Processing time may depend on:

  • Payment method
  • Payment provider
  • Financial institution
  • Banking procedures
  • Processing schedules

A refund may therefore not appear immediately even after it has been approved.

18. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order has entered the fulfillment or shipping process.

Once an order has been processed or shipped, cancellation may no longer be possible.

If the order has already been shipped, the applicable return procedure may need to be followed instead.

19. Refused or Undeliverable Orders

If an order is refused by the recipient or becomes undeliverable because of incorrect or incomplete information provided by the customer, additional costs or return arrangements may apply.

Any refund associated with an undeliverable or refused package may be reviewed based on the circumstances of the order.

20. Promotional Items and Discounts

If a purchase was made using a promotion, discount, special offer, or other pricing adjustment, the refund amount may be affected by the terms of that promotion.

Where multiple items were purchased as part of a promotion, returning only some items may affect the eligibility or value of the original discount.

Any refund will be calculated based on the applicable order information and promotional terms.

21. Multiple Items in One Order

If multiple products are included in the same order, return eligibility may be reviewed separately for each returned item.

Returning one item does not necessarily result in cancellation or refund of the remaining products in the order.

Customers should clearly identify the products they wish to return when submitting a return request.

22. Final Sale Items

If an item is specifically identified on the website as non-returnable or otherwise subject to special return conditions, those conditions may apply to the purchase.

Customers should review the product information and applicable terms before completing an order.

23. Customer Responsibility

Customers are responsible for:

  • Reviewing product information before purchase
  • Selecting the appropriate products before completing checkout
  • Providing accurate order information
  • Taking reasonable care of products after delivery
  • Following return instructions
  • Packaging returned items appropriately
  • Providing relevant order information when requesting a return
  • Keeping applicable return shipping records until the return is resolved

24. Return Abuse and Fraud Prevention

We reserve the right to review unusual, repeated, fraudulent, or abusive return activity.

Returns may be refused where there is reasonable evidence of fraud, abuse, unauthorized use of the return process, intentional damage, or other misuse of our policies.

This does not affect any rights that cannot legally be excluded or restricted under applicable law.

25. Legal Consumer Rights

Nothing in this Return & Refund Policy is intended to remove, restrict, or override any consumer rights that cannot legally be excluded under applicable law.

Depending on your location, you may have statutory rights relating to faulty, defective, incorrectly supplied, or otherwise non-conforming products.

Where applicable law provides rights that are more favorable than the terms stated in this policy, those legal rights will continue to apply.

26. Policy Changes

We may update this Return & Refund Policy from time to time to reflect changes to our products, services, return procedures, business practices, or applicable requirements.

When changes are made, the updated version will be published on this page with a revised “Last Updated” date.

We encourage customers to review this policy before making a return request.

27. Contact Regarding Returns

If you have questions about a return, exchange, refund, damaged item, defective product, or other order-related issue, please use the contact method available on our website.

When contacting us, please provide sufficient order information to help us identify your purchase and review your request.

Please do not return any item before receiving the applicable return instructions.

Last Updated: September 11, 2026