Thank you for shopping with us. We are committed to providing a smooth and reliable delivery experience for every order placed through our website.

This Shipping Policy explains how orders are processed, shipped, delivered, and tracked. By placing an order through our website, you acknowledge and agree to the shipping practices described below.

1. Order Processing

After you successfully place an order, we will begin processing it after the order and payment information have been received and verified.

Order processing includes:

  • Confirming your order information
  • Verifying payment where applicable
  • Preparing the purchased items
  • Checking products before shipment
  • Packaging your order
  • Preparing the shipment for delivery

Processing times may vary depending on product availability, order volume, holidays, weekends, and other operational circumstances.

The estimated delivery time shown during checkout or provided in connection with your order may not include the time required to process the order before shipment.

2. Shipping Availability

We aim to make our products available to customers in the locations supported by our online store.

Shipping availability may vary depending on the destination, product availability, applicable delivery restrictions, and other logistical considerations.

If shipping is unavailable to a particular destination, the applicable shipping options may not be displayed during checkout.

Customers are responsible for providing complete and accurate delivery information when placing an order.

3. Shipping Address

Please carefully review your shipping information before completing your purchase.

Customers should provide:

  • Full recipient name
  • Complete shipping address
  • City or locality
  • State, province, or region where applicable
  • Postal or ZIP code where applicable
  • Country or territory
  • A valid contact method when requested during checkout

We are not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before the order has been shipped. However, we cannot guarantee that an address can be changed after an order has entered the shipping process.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on factors such as:

  • Delivery destination
  • Order contents
  • Package size or weight
  • Available shipping method
  • Applicable delivery services

The shipping cost displayed at checkout is the applicable shipping charge for the order unless otherwise stated.

5. Delivery Times

Estimated delivery times may vary depending on the destination and shipping method available for your order.

Delivery estimates are provided for general guidance and are not guaranteed delivery dates.

Actual delivery times may be affected by circumstances including:

  • Order processing time
  • Shipping carrier operations
  • Weather conditions
  • Public holidays
  • Customs procedures
  • Transportation delays
  • Incorrect or incomplete address information
  • Local delivery conditions
  • Unexpected logistical disruptions
  • Other circumstances outside our reasonable control

Once an order has been shipped, delivery timing may depend largely on the applicable carrier and local delivery network.

6. Order Tracking

Where tracking information is available, tracking details may be provided after your order has been shipped.

Tracking information may not become active immediately after a shipment is created. It may take some time for the carrier’s system to register the package and display tracking updates.

If your tracking information does not immediately show movement, we recommend allowing additional time for the carrier’s system to update.

Customers should use the tracking information provided to monitor the progress of their shipment.

7. Delayed Shipments

Although we work to process and ship orders as efficiently as possible, shipping delays may occasionally occur.

A shipment may be delayed because of:

  • Carrier delays
  • High shipping volumes
  • Severe weather
  • Transportation disruptions
  • Customs processing
  • Public holidays
  • Local delivery conditions
  • Incorrect address information
  • Operational disruptions
  • Other circumstances beyond our reasonable control

A delayed shipment does not automatically mean that the package has been lost.

If tracking information indicates that the shipment is still in transit, please allow additional time for delivery.

8. Lost or Missing Packages

If your order appears to be delayed or missing, please first review the latest tracking information provided for the shipment.

A package may sometimes be marked as delivered before it is actually located by the recipient. If this occurs, customers should check:

  • The delivery address provided at checkout
  • The area around the delivery location
  • Any designated safe delivery location
  • With household members or other individuals who may have accepted the package
  • With the applicable carrier using the tracking information

If the package cannot be located after being marked as delivered, additional investigation may be necessary.

We will make reasonable efforts to assist with shipping-related concerns based on the information available to us.

9. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered because of an incorrect, incomplete, or invalid address supplied by the customer, additional delivery charges or other consequences may apply.

Where possible, customers should contact us as soon as they discover an address error and before the order has shipped.

Once a package has been dispatched, we may not be able to change the delivery address.

10. Failed Delivery Attempts

If a carrier is unable to complete delivery, the package may be subject to additional delivery attempts, pickup requirements, return procedures, or other carrier policies.

Customers are responsible for following any instructions provided by the applicable carrier.

If a package is returned because the recipient was unavailable, the address was incorrect, the shipment was refused, or other delivery requirements were not completed, additional arrangements may be necessary before the order can be shipped again.

Any additional shipping costs associated with reshipping may be the customer’s responsibility where applicable.

11. Customs, Duties, and Taxes

Depending on the destination and applicable laws, an international shipment may be subject to customs procedures, duties, taxes, import charges, or other fees.

Such charges may be imposed by local authorities and may vary according to the destination and applicable regulations.

Customers are responsible for understanding and complying with any applicable customs or import requirements associated with their destination unless otherwise stated at checkout or in the applicable order information.

Customs processing may also affect the time required for delivery.

12. Changes After Shipment

Once an order has been handed over to the shipping carrier, we may have limited ability to make changes to the shipment.

This may include changes to:

  • Shipping address
  • Recipient information
  • Delivery instructions
  • Shipping method
  • Delivery destination

If you need to request a change, please contact us as soon as possible.

We cannot guarantee that a requested change will be possible after shipment.

13. Order Cancellation Before Shipment

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has entered the fulfillment or shipping process.

Once an order has been processed or shipped, cancellation may no longer be possible.

Any refund resulting from an approved cancellation will be handled in accordance with our applicable refund or return policy.

14. Multiple Items in One Order

When an order contains multiple products, items may be shipped together or separately depending on product availability, fulfillment requirements, packaging, or other logistical considerations.

If items are shipped separately, you may receive separate shipping or tracking information where applicable.

Separate shipments do not necessarily indicate that there is a problem with your order.

15. Product Availability and Shipping

Shipping timelines may be affected if an ordered product is temporarily unavailable or requires additional processing.

If an unexpected issue affects the availability or fulfillment of your order, reasonable efforts will be made to address the situation and provide appropriate information where necessary.

16. Delivery Confirmation

A shipment may be considered delivered when the applicable carrier records the package as delivered to the address provided with the order.

Once a carrier confirms delivery, we recommend promptly checking the delivery location and package contents.

If there is an issue with a delivered package, customers should contact us as soon as reasonably possible.

17. Damaged Packages

If your package appears to have been damaged during transportation, please inspect the package and its contents as soon as possible after delivery.

Where appropriate, retain the original packaging and shipping materials, as they may be relevant when investigating a shipping or product issue.

If you receive an item that appears to have been damaged during delivery, please contact us through the available contact method on our website and provide relevant order information.

Any claim relating to damaged products will be reviewed in accordance with our applicable return or refund policy.

18. Shipping Restrictions

Certain products, destinations, or delivery addresses may be subject to shipping restrictions.

Shipping availability may change depending on applicable laws, carrier requirements, logistical limitations, or other circumstances.

If an order cannot be shipped to the selected destination, we may need to contact the customer regarding available options.

19. Unforeseen Circumstances

We are not responsible for delays or delivery failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters
  • Severe weather
  • Transportation interruptions
  • Carrier disruptions
  • Customs delays
  • Government actions
  • Public emergencies
  • Labor disruptions
  • Infrastructure failures
  • Other unforeseen events

When such circumstances occur, delivery may take longer than originally estimated.

20. Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping information
  • Reviewing order information before completing checkout
  • Monitoring available tracking information
  • Following applicable carrier instructions
  • Completing any necessary delivery requirements
  • Providing access to the delivery location where required
  • Reviewing delivered packages promptly

Providing accurate information helps reduce the risk of shipping delays, failed deliveries, or returned packages.

21. Shipping and Returns

Shipping and return matters are handled separately.

Receiving an order does not automatically mean that the order is eligible for return or refund. Return eligibility, conditions, and procedures are governed by our applicable Return and Refund Policy.

Customers should review the applicable policy before sending any item back.

22. Contact Regarding Shipping

If you have a question about your order, shipment, delivery status, or shipping-related issue, please use the contact method available on our website.

When contacting us about an order, please provide relevant order information so that we can better understand and assist with your request.

23. Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, website operations, services, or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage customers to review this policy periodically for the latest information.

Last Updated: September 11, 2026